Gotek Return Policy
- All returns must include the following or it will be rejected and returned back to you at your cost:
- Product purchased from Gotek
- Original Condition, no physical damage (exclude damages sustained during transportation)
- All accessories, manuals, warranty registration card, etc.
- All return request for refund or replacement can be submitted via purchase panel with valid return reason selected within thirty (30) calendar days from the invoice date.
Additional Return Requirements
- All return or replacement request will be processed within Five (5）business days after returned item is received by Gotek
- Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Gotek will refund the amount of sale.
- All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
- Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
- Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Gotek.
- Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
- Refund will be issued after our warehouse receives, inspects, and processes your return. Gotek will refund back to your method of payment.
Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement,
the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Gotek does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Gotek will instead be deducted from the refund amount along with any necessary restocking fee that apply.